{"id":20,"date":"2026-01-26T08:25:41","date_gmt":"2026-01-26T08:25:41","guid":{"rendered":"https:\/\/xstore.8theme.com\/elementor3\/handmade-decor\/?page_id=20"},"modified":"2026-10-02T09:51:16","modified_gmt":"2026-10-02T09:51:16","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/floraplanet.in\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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REFUND AND RETURNS POLICY<\/strong><\/p>\n

Last Updated: 2 October 2026<\/p>\n

At Flora Planet, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 5 days of delivery, subject to the conditions below.<\/p>\n

1. RETURN PERIOD<\/strong><\/p>\n

We offer a 5-day return policy.<\/p>\n

You must contact us within 5 days of receiving your order to request a return.<\/p>\n

After 5 days from the date of delivery, we may not be able to accept the return request.<\/p>\n

2. RETURN ELIGIBILITY<\/strong><\/p>\n

To be eligible for a return:<\/p>\n

\u2022 The product must be unused and in its original condition.
\u2022 The product should be returned with its original packaging, tags and accessories, if applicable.
\u2022 The product should not be damaged due to improper use or handling.
\u2022 Proof of purchase or order details may be required.<\/p>\n

3. DAMAGED OR WRONG PRODUCT<\/strong><\/p>\n

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.<\/p>\n

Please provide clear photos or videos of the product and its packaging so that we can review the issue and assist you with the return, replacement or refund process.<\/p>\n

4. NON-RETURNABLE ITEMS<\/strong><\/p>\n

Certain products may not be eligible for return due to their nature or condition.<\/p>\n

Products that have been used, damaged after delivery, modified, or returned without their original packaging may not be accepted.<\/p>\n

5. HOW TO REQUEST A RETURN<\/strong><\/p>\n

To request a return, please contact our customer support team with:<\/p>\n

\u2022 Order ID
\u2022 Name and mobile number
\u2022 Reason for return
\u2022 Photos or videos of the product, if required<\/p>\n

Our team will review your request and provide further instructions.<\/p>\n

6. RETURN SHIPPING<\/strong><\/p>\n

Return shipping arrangements and charges may depend on the reason for the return.<\/p>\n

If the product received is damaged, defective or incorrect due to our error, we will review the case and provide appropriate assistance.<\/p>\n

For returns due to personal preference or change of mind, return shipping charges may apply.<\/p>\n

7. REFUNDS<\/strong><\/p>\n

Once the returned product is received and inspected, we will notify you about the status of your refund.<\/p>\n

If the return is approved, the refund will be processed to the original payment method or through another suitable method, as applicable.<\/p>\n

The time taken for the refund to appear in your account may depend on your bank or payment service provider.<\/p>\n

8. REPLACEMENT<\/strong><\/p>\n

If you receive a damaged, defective or incorrect product, we may offer a replacement where the same product is available.<\/p>\n

If a replacement is not available, an eligible refund may be provided.<\/p>\n

9. CANCELLATION<\/strong><\/p>\n

Orders may be cancelled before they are shipped.<\/p>\n

Once an order has been shipped, cancellation may not be possible. In such cases, you may need to follow our return procedure after delivery.<\/p>\n

10. CONTACT US<\/strong><\/p>\n

For questions regarding returns, refunds or replacements, please contact us:<\/p>\n

Flora Planet<\/p>\n

Website: https:\/\/floraplanet.in\/<\/p>\n

Email: floraplanet11@gmail.com<\/p>\n

Phone: 7011624224<\/p>\n

Address: H.No.2128.B Second Floor, Street No.1, Prem Nagar, New Delhi-110008<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

REFUND AND RETURNS POLICY Last Updated: 2 October 2026 At Flora Planet, we want you to be happy with your purchase. If you are not…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/floraplanet.in\/index.php\/wp-json\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/floraplanet.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/floraplanet.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/floraplanet.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/floraplanet.in\/index.php\/wp-json\/wp\/v2\/comments?post=20"}],"version-history":[{"count":3,"href":"https:\/\/floraplanet.in\/index.php\/wp-json\/wp\/v2\/pages\/20\/revisions"}],"predecessor-version":[{"id":6954,"href":"https:\/\/floraplanet.in\/index.php\/wp-json\/wp\/v2\/pages\/20\/revisions\/6954"}],"wp:attachment":[{"href":"https:\/\/floraplanet.in\/index.php\/wp-json\/wp\/v2\/media?parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}