At Flora Planet, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase from https://floraplanet.in/.
1. INFORMATION WE COLLECT
When you use our website or place an order, we may collect:
• Full name • Mobile number • Email address • Billing and shipping address • Order and purchase details • Payment-related information • Information provided when you contact our support team • Website usage and technical information such as IP address, browser and device information
2. HOW WE USE YOUR INFORMATION
We may use your information to:
• Process and deliver your orders • Provide order confirmations and delivery updates • Process returns, refunds and replacements • Respond to your questions and customer support requests • Improve our website, products and services • Prevent fraudulent or unauthorized activities • Comply with applicable legal and regulatory requirements • Send promotional or marketing communications where applicable
3. PAYMENT INFORMATION
Payments may be processed through third-party payment service providers.
Flora Planet does not intentionally store your complete debit/credit card details, UPI PIN or banking passwords on our website servers. Payment information is handled by the applicable payment service provider according to its security and privacy practices.
4. SHARING OF INFORMATION
We may share necessary information with trusted service providers for purposes such as:
• Order delivery and logistics • Payment processing • Website hosting and technical services • Customer support • Fraud prevention and security • Compliance with legal requirements
We do not sell your personal information to third parties.
5. COOKIES
Our website may use cookies and similar technologies to provide a better browsing experience, remember certain preferences, maintain shopping-cart functionality and understand website usage.
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
6. COMMENTS AND REVIEWS
If you leave a product review, comment or other publicly visible content on our website, the information you submit may be visible to other visitors.
Please avoid sharing sensitive personal information in publicly visible reviews or comments.
7. EMBEDDED CONTENT AND THIRD-PARTY SERVICES
Our website may contain links or embedded content from third-party services. These services may collect information according to their own privacy policies.
Flora Planet is not responsible for the privacy practices of third-party websites or services.
8. DATA SECURITY
We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for purposes such as:
• Completing orders • Providing customer support • Managing returns and refunds • Maintaining business and transaction records • Complying with applicable legal requirements
10. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.
You may also contact us if you have questions about how your information is being used.
11. CHILDREN’S PRIVACY
Our website is not intended to knowingly collect personal information from children without appropriate authorization.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable legal requirements.
Any updated version will be posted on this page with a revised Last Updated date.
13. CONTACT US
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Flora Planet
Website: https://floraplanet.in/
Email: Floraplanet11@gmail.com
Phone: 7011624224
Address: H.No.2128/B S/F Street No.1 Prem Nagar, New Delhi-110008
