At Flora Planet, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 5 days of delivery, subject to the conditions below.
1. RETURN PERIOD
We offer a 5-day return policy.
You must contact us within 5 days of receiving your order to request a return.
After 5 days from the date of delivery, we may not be able to accept the return request.
2. RETURN ELIGIBILITY
To be eligible for a return:
• The product must be unused and in its original condition. • The product should be returned with its original packaging, tags and accessories, if applicable. • The product should not be damaged due to improper use or handling. • Proof of purchase or order details may be required.
3. DAMAGED OR WRONG PRODUCT
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.
Please provide clear photos or videos of the product and its packaging so that we can review the issue and assist you with the return, replacement or refund process.
4. NON-RETURNABLE ITEMS
Certain products may not be eligible for return due to their nature or condition.
Products that have been used, damaged after delivery, modified, or returned without their original packaging may not be accepted.
5. HOW TO REQUEST A RETURN
To request a return, please contact our customer support team with:
• Order ID • Name and mobile number • Reason for return • Photos or videos of the product, if required
Our team will review your request and provide further instructions.
6. RETURN SHIPPING
Return shipping arrangements and charges may depend on the reason for the return.
If the product received is damaged, defective or incorrect due to our error, we will review the case and provide appropriate assistance.
For returns due to personal preference or change of mind, return shipping charges may apply.
7. REFUNDS
Once the returned product is received and inspected, we will notify you about the status of your refund.
If the return is approved, the refund will be processed to the original payment method or through another suitable method, as applicable.
The time taken for the refund to appear in your account may depend on your bank or payment service provider.
8. REPLACEMENT
If you receive a damaged, defective or incorrect product, we may offer a replacement where the same product is available.
If a replacement is not available, an eligible refund may be provided.
9. CANCELLATION
Orders may be cancelled before they are shipped.
Once an order has been shipped, cancellation may not be possible. In such cases, you may need to follow our return procedure after delivery.
10. CONTACT US
For questions regarding returns, refunds or replacements, please contact us:
Flora Planet
Website: https://floraplanet.in/
Email: floraplanet11@gmail.com
Phone: 7011624224
Address: H.No.2128.B Second Floor, Street No.1, Prem Nagar, New Delhi-110008
